Who We Are
The National Bank is Palestine’s fastest growing bank and one of the country´s most trusted providers of comprehensive, integrated financial services for the corporate, retail, investment and microfinance sectors. With over 10,000 shareholders, The National Bank commands the largest shareholder base within the Palestinian banking sector and attracts the most respected and successful companies to its board. These companies include Massar International Investment Company, Enterprise Investment Company, PalTel Group, Bank al Etihad, Birzeit Pharmaceutical Company, PADICO Holding Company and Mashareq for Investment & Development. The National Bank is listed on Palestine Stock Exchange under ticker symbol “TNB”.
At The National Bank, our motto is “Confidently Forward.” Our in-depth regional market acumen allows us to deliver stability and global best practices, making us Palestine’s modern banking alternative for clients seeking reliable, world-class financial services. The National Bank operates through 11 branches throughout the West Bank and champions progressive digital offerings including e-banking, mobile banking and a well-positioned network of ATMs. With a paid-up capital of $75 million, over 63,000 clients and ambitious expansion plans, we have secured a position as one of Palestine´s five largest banks.
Our mission is to be the national alternative for Palestinians who seek a sound, modern and superior financial services provider.
To become one of Palestine’s leading financial services institutions.
- To meet the return expectations of our shareholders, while preserving the interests of our stakeholders.
- To provide premium quality financial services to our clients through a better understanding of their needs and preferences.
- To best meet the full needs of our clients and customers.
- To be the leader in providing innovative solutions and technological applications.
- To create a healthy working environment that motivates and encourages loyalty, ethics and innovation.
- To reflect our strong national identity through communication and interaction within the society through our sustainable corporate social responsibility (CSR) program.
Born from a merger between Al Rafah Microfinance Bank and the Arab Palestinian Investment Bank in 2012, The National Bank has progressively transformed itself from a microfinance banking institution to a universal banking solutions and premium corporate, retail and investment banking services provider. Since operation, the Bank has consistently experienced strong growth year on year. To support its rapid progress, The National Bank upgraded its core banking system in 2014 to the market-leading, innovative and technologically-advanced platform, Temenos T24. This platform was designed to enhance the Bank’s competitive position and provide greater long-term value for clients by delivering a more responsible and agile service through rigorous execution. In February 2015, and in a groundbreaking transaction, The National Bank acquired Bank al Etihad’s operations in Palestine to become the first Palestinian bank on record to acquire a Jordanian bank. The National Bank has maintained its history of strong performance to achieve an over 80% average annual growth in deposits and credit facilities, high levels of liquidity (loan to deposit ratio) and a robust 17.91% capital adequacy ratio.
The National Bank is committed to excellence and has won numerous awards. These awards include Amman Integrity Award for 2012 and the CPI Financial/Banker Middle East’s Fastest Growing Bank in Palestine Award for the year 2013. Moreover, in 2014 the Banker Middle East magazine named The National Bank as the Middle East´s fastest growing bank for assets and liabilities.
Compliance and Regulation
To maintain the highest levels of transparency and compliance in accordance with international and regional standards, as well as the governance procedures and regulations as stipulated by the Palestine Monetary Authority, The National Bank conducts periodic audits, commits to strict performance covenants and has built a robust compliance system. It has also implemented international policies regarding Anti-Money Laundering (AML), Combating Terrorist Financing (CTF) and Know Your Customer (KYC). As a result, the Bank is regularly acknowledged by the regulator and has fostered strong relationships with several international and foreign government agencies, such as the International Finance Corporation (IFC), USAID, Overseas Private Investment Corporation (OPIC), Kreditanstalt für Wiederaufbau (KFW), and the French and Italian governments. The National Bank’s reputation for compliance has also facilitated its growing network of correspondents and partnerships which include Commerzbank, BNY Mellon, Saxo Bank and MasterCard.
Corporate Social Responsibility
At The National Bank, it is not just what we do that is important, but how we do it. As the fastest-growing bank in the region, we have a responsibility to advance Palestinian society, just as we advance. Consequently, we have made sustainable corporate social responsibility (CSR) a central tenant of our business and we are an active community partner within Palestine. Since inception, we have implemented multiple CSR initiatives in the areas of education, youth, sports, agriculture, national heritage and women´s empowerment, allowing us to play a significant role in the development of Palestinian society.
TNB Governance Guide