FAQs

FAQs

General Questions

Where can I find The National Bank branches?

To locate your nearest branch, please click here.

Where can I find The National Bank ATMs?

The National Bank has a network of a well-positioned ATMs spread throughout the West Bank. To locate ATMs in your area, please click here.

What kind of financial services does The National Bank offer?

The National Bank is a universal bank providing a broad range of financial solutions, such as investment banking and microfinance lending to the corporate and retail sectors. To learn more about our services, please click here.

When was The National Bank established?

The National Bank was established in 2005, originally as Al-Rafah Microfinance Bank. In 2012, Al-Rafah Microfinance Bank merged with the Arab Palestinian Investment Bank to create The National Bank.

Who is The National Bank chairman? Who are the members of The National Bank’s Board of Directors?

  • Chairman: Talal Nassereddin
  • Vice Chairman: Omar Munib Masri - on behalf of Edgo
  • Board Member: Samir Zuraiq -on behalf of Massar International
  • Board Member: Salameh Khalil - on behalf of Paltel Group
  • Board Member: Dina Munib Masri - on behalf of Mashareq for Investment & Development
  • Board Member: Kamal Abu Khadijeh - on behalf of Paltel Group
  • Board Member: Maen Melhem - on behalf of Paltel Group
  • Board Member: Nimer Abd Alwahed - on behalf of Massar International
  • Board Member: Isam Salfiti - on behalf of Bank al Etihad/Jordan

What are The National Bank’s working hours?

The National Bank is glad to serve you daily from Sunday to Wednesday from 8:30 AM until 2:30 PM and on Thursdays from 8:30 AM until 1:30 PM.

Does The National Bank have operations in Gaza?

The National Bank does not have operations in Gaza, but works through a network of branches that cover the major governorates in the West Bank.

Retail Services

How can I open a current account withThe National Bank?

To open a current account, please visit your nearest branch of The National Bank with your personal identity card and employment verification letter.

How can I apply for a personal loan?

To apply for a personal loan you need to provide:

  • A formal pledge to transfer the salaries of the borrowers and their guarantors;
  • A personal identity card for each borrower and their guarantors;
  • An authorization query for the borrowers and their guarantors; and
  • A commitment certificate, in cases when the borrower’s commitments are to be purchased from other banks.

What documents are required to apply for a housing loan?

To apply for a housing loan you need to provide:

  • A formal pledge to transfer the salaries of the borrowers and their guarantors;
  • A personal identity card for each borrower and their guarantors;
  • An authorization query for the borrowers and their guarantors;
  •  The property registration document;
  • The financial patent and legal approval;
  • Proof of life and property insurance;
  • A property sale agreement; and
  • Upon approval by the bank, an appraisal of the property.      

What documents are required to apply for a car loan?

To apply for a car loan you need to provide:

  • A formal pledge to transfer the salaries of the borrowers and their guarantors;
  • A personal identity card for each borrower and their guarantors;
  • An authorization query for the borrowers and their guarantors;
    • A registration document for the vehicle;
    • A sale agreement if the vehicle is used; and/or
    • A price offer if the vehicle is used.

How can I get a MasterCard fromThe National Bank?

You can apply for our MasterCard through any of our branches or by contacting our direct sales team at 02 2983308. You will also need to provide us with your:

  • Personal identity card;
  • Credit report authorization; and
  • Proof of income.

What are the requirements for requesting checkbooks?

To request a checkbook, we require:

  • Proof of employment;
  • Payment to cover the cost of the checkbook; and
  • If your salary is not transferred to The National Bank, ILS 1,000 or other currency equivalent as collateral.

Do I have to transfer my salary to The National Bank in order to get financed?

Generally, to receive financing we require you to transfer your salary to The National Bank. However, exceptions are considered on a case-by-case basis. For MasterCard, we require different collaterals.

Online Banking

What are the features of The National Bank’sonline banking service?

Through The National Bank’sonline banking service,you can:

  • Receive a free ATM card and debit card once you have opened a current account;
  • Receive free text alerts for each transaction;
  • Order a checkbook;
  • Open an account denominated in all major currencies used in Palestine; and
  • Pay your bills automatically through your current account.

Who can benefit from The National Bank’sonline banking service?

All clients who hold a current, savings or overdraft account can benefit from this service.

How can I apply for this service?

To apply for this service, please visit your nearest branch to obtain a user name and password that will enable you tobegin online banking.

Is it safe to bank online?

Yes. However, all customers must follow the terms of use carefully to ensure the highest standard of security is maintained. Please click here to read our terms of use.

What if I forget my online banking user name or password?

If you forget your username or password, please visit your nearest branch for assistance.

The National Bank Mobile Banking App

What are the features of The National Bankmobile app?

Through The National Bankmobile app you can:

  • Transfer funds between one’s own and other accounts at The National Bank;
  • Receive free text alerts to help you keep on top of your money;
  • See details of transactions performed;
  • Receive reminders for payment due dates;
  • Apply for loans;
  • Retrieve currency exchange rates; and
  • Locate The National Bank branches and ATMs.

Is it safe to bank through The National Bankmobile app?

Yes. However, all customers must follow the terms of use carefully.The National Bankmobile app has been developed with the highest levels of security to meet PCI-DSS global standards.

How can I apply for the service?

To apply for The National Bankmobile app, please visit your branch to receive your username and password. You can then download the app through Google Play for Android or the App Store for iPhone users.

ATM Service

What is the maximum amount of money I can withdraw from an ATM?

The daily limit is a maximum of $1,000.

Where are The National BankATMs located?  

To find the nearest ATM in your area, please click here.

What if the ATM retains my card or does not dispense the cash I have requested?

In the event of any problem, please visit your branch to resolve the issue immediately.

What if my ATM card is lost or stolen?

Please contact your branch immediately to report the loss or theft of your ATM card.

Can I deposit cash through The National Bank ATMs?

Currently, you may only withdraw money through The National Bank ATMs. However, we are working to allow our ATMs to accept deposits in the future.

Corporate Services

What is the cap for financing in this sector?

There is no specific limit for corporate financing. The amount varies from one case to another and depends on the company’s paid-up capital, size and credit rating.

What are The National Bank’s interest rates for deposits and credit facilities?

To get the updated rates, please click here.

What are the requirements for getting credit facilities in this sector?

To receive credit facilities we require:

  • A Palestine Monetary Authority query;
  • The company’s credit and financial rating;
  • Details of the company’s shareholders and solvency; and
  • Proof of sound budgets.

What collateral is accepted for this sector?

Acceptable collateral includes:

  • Properties;
  • Stocks;
  • Cash; and
  • Other collateral depending on the financing requested.
  • What is the maximum tenor?

The maximum tenor is five years.

Products

What differentiatesThe National Bank’s Savings Account from others?

The National Bank Savings Account is the ideal way to plan a better future for you and your family. The National Bank Savings Account guarantees a high return on your savings and is not based on lottery, which is common in the Palestinian banking market.

Who benefits from The National Bank’s Savings Account?

Everybody can benefit from this account, since all age groups are eligible for it.

What is the minimum and maximum participation period in this program?

The minimum participation period is one year and maximum participation period is 12 years.

What is the monthly minimum and maximum installment amount?

 Monthly deposit ranges from as little as $5 to a maximum of $10,000.

What are the currencies accepted in the program?

The National Bank Savings Account program accepts US dollars (USD), Jordanian dinars (JOD) and Israeli new shekels(ILS). 

What are the advantages of The National Bank Savings Account?

The advantages of this account include:

  • No charges, commissions or fees for program administration;
  • Account eligibility for all age groups;
  • A high annual compounding interest rate;
  • Monthly deposits range from as little as $5 to a maximum of $10,000;
  • A free life insurance policy upon completion of 12 payment installments;
  • The option for both parents to benefit from the life insurance policy if they are saving for their children;
  • The option to borrow up to 100% of your savings equivalent, with special rates;
  • The option to earn a free-of-charge MasterCard;
  • Minimum participation period of one year and maximum period of 12 years.

What if the parent/legal guardian dies during the saving period?

The National Bank will deposit the value of the life insurance policy directly into the minor’s savings account.

The National Bank MasterCard

What are the features of The National Bank MasterCard?

The features of The National Bank MasterCard include:

  • A cap limit that suits yourneeds;
  • Flexible payment terms, from 2% to 100% of the drawn balance;
  • Free card issue with flexible guarantees;
  • Microchip-embedded cards for advanced security;
  • Competitive interest rates; and
  • The option to request supplementary cards for immediate relativeswho contribute to the overall cap limit, or have separate limits per card.

What interest rate is applied to The National Bank MasterCard?

The National Bank charges you a monthly 2% interest rate on the money you borrow, but you can avoid paying interest if you pay off 100% of the used balance on a monthly basis.

Can I use The National Bank MasterCard to shop online?

Yes, of course. You can enjoy unlimited online shopping using The National Bank MasterCard.

How secure is The National Bank MasterCard?

The National Bank MasterCard works with advanced security features,including microchip-embedding technology to the highest level of protection.

What should I do if I forget my PIN for my MasterCard?

If you forget your PIN, please visit your branch for assistance.

What should I do if my MasterCard is lost or stolen?

Please contact your branch as soon as possible to report the loss or theft of your MasterCard.

Microfinance Lending

What is the cap for financing in this sector?

The maximum limit for microfinance lending is $50,000.

What collateral is acceptable to be approved for financing?

The National Bank accepts:

  • Gold, stocks, land and vehicles as collateral;
  • Salary transfer; and
  • Solidarity groups with 50% of the loan amount as cash collateral.

What additional requirements are there to receive financing in this sector?

To be approved for financing, The National Bank requires proof of income and the client’s credit history.  

What interest rates are applied toThe National Bankmicrofinance lending program?

Interest rates for this sector are fixed and vary from 5% to 18%.

What are the repayment terms for The National Bankmicrofinance lending program?

The National Bank offers flexible repayment terms that can be:

  • Monthly;
  • Quarterly;
  • Semi-annually; or
  • Seasonally, for agricultural projects.

Gold Loans

What are Gold Loans?

The Gold Loans program allows you to generate cash from your gold, while we keep the gold safe. Your gold will be returned once the loan is repaid. The maximum loan amount will be equivalent to 80% of the gold’s value.This program is aimed at those segments of Palestinian society, such as married women, that store their wealth in gold.

I am a person with special needs. Can I benefit from The National Bankmicrofinance lending program?

Yes, you can. The National Bank is proud to be Palestine’sonlybank to develop aunique lending programspecifically for individuals with disabilities.

Does The National Bank provide a feasibility study for financed projects?

Yes, The National Bank provides a feasibility study for each project at no additional cost.

What are the sectors that may benefit from The National Bankmicrofinance lending program?

The National Bank is proud to support many Palestinian sectors, including the:

  • Industry ;
  • Trading ;
  • Agriculture;
  • Tourism;
  • Education; and
  • Health
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